Terms and Conditions
Returns and Exchanges:
Due to the fact that our product is something that is intended to come in contact with the body we cannot offer any Refunds, Returns or Exchanges. ALL SALES ARE FINAL.
Color Disclaimer: Although we strive to display as accurately as possible the colors of products shown on this website, due to the inconsistencies of various display monitors, shadows when photographing products and other variations outside of our control the color you see on your screen may not be a completely accurate representation of the actual product. Screen images are intended as a guide only and should not be regarded as absolutely correct. When placing your order, you are acknowledging this fact and waive any claim of dissatisfaction due to color.
While it is unlikely, there may be some instances where defective items due to manufacturing may be sent out. We will gladly exchange any defective products or fulfillment mistakes that we may make resulting in the shipment of incorrect and/or defective product.
In this case we will ask that you contact us via email through our Contact Page within 3 days of receiving your items. We will need a copy of your packing slip emailed to us along with an image of the defective product. If you are missing product or received the incorrect product we will also need an image of the product received in its original packaging with all items that were received. All Exchanges will be for the exact product originally ordered and must be processed within 10 business days to qualify for the exchange.
We cannot accept responsibility for the replacement of jewelry damaged by misuse, improper care, or for any jewelry ordered in the wrong size, style or color.
If you are at all unsure of your correct jewelry size we recommend that you consult a reputable, professional body piercer in your area prior to making a purchase with Kaos.
*NO SHIPPING COURIERS GUARANTEE DELIVER DATES USING THE SHIPPING OPTIONS WE PROVIDE. Guaranteed delivery dates are only offered with Next Day Air and Express services. These shipping options are Extremely costly and are not something we currently offer. Please consider any arrival dates as estimates only.
All Orders Are Processed within 1-4 Business Days, please keep this in mind when choosing your shipping options.
All Orders with Kustom pieces ship within 4-6 weeks, the standard ship time for Kustoms.
You are responsible for selecting your preferred shipping method. No Insurance or Missing package claims or Guaranteed Tracking are available with the First Class Shipping option.
Kaos is not responsible for any lost or Damaged packages. Buyer assumes full responsibility for any claims with the shipping provider in the event a package is lost, stolen and/or damaged. All Claims with USPS can be made within 15 days of the original ship date and no later than 60 days to qualify for reimbursement. All domestic Claims must be filed with USPS Directly. Please follow instructions here: https://www.usps.com/help/claims.htm
Kaos is not responsible for any customs duties, taxes or fees related to international shipping. NOTE: Global shipments can at times be held by your country through customs causing upwards of 5 plus week delays. In this case they will not notify any parties involved and you may not be able to track your package during this time.
If you feel your order may be missing in transit we ask that you first track your package with the Tracking number provide in your Shipping Confirmation Email. If your package qualifies for Missing package claims, file your claim here:https://www.usps.com/help/claims.htm
If your package shows delivered yet you have not received it, please contact your local postal service prior to contacting us directly as they will have the means to better locate your package. If your package still cannot be located please place a claim online with your shipping courier using the tracking number provided in your shipping confirmation email. Please follow instructions here: https://www.usps.com/help/claims.htm
We do not accept Returns, Refunds or Exchanges and we will not be responsible for any Returned Orders if anything is sent back to us without prior communication with a Kaos representative.