FAQ's

Returns:

Do you accept Returns, Refunds or Exchanges?

Due to the fact that our product is something that is intended to come in contact with the body. ALL SALES ARE FINAL. All of our jewelry is brand new and unworn and we stand by this statement

I accidentally ordered the wrong size and or color, can I exchange it for the correct size or color?

If you notice upon receiving your order confirmation email that you have ordered the incorrect item and or size, please notify us immediately. All orders ship within 1-3 business days, if your order has not already been shipped we would love to adjust it accordingly. However, we cannot offer exchanges of any kind once the order has left our hands. Due to the fact that our product is something that is intended to come in contact with the body. ALL SALES ARE FINAL.

Sizing:

How do I know what size to order?

Check out our handy sizing chart here.

How do I know what wearable surface size I am?

Wearable surface size is referring to the area that your piercing will physically be touching. With flared jewelry this is the area between the two flares.

5/16” and 3/8” are very standard wearable surface sizes which is why you will see all our jewelry comes in one or the other of these two. 1/4" wearable surface size is for those who have much thinner ear lobes, a less common occurrence. This smaller wearable surface size will allow your jewelry to have less excess product visible on either side of your piercing when worn.

Shipping:

*NO SHIPPING COURIERS GUARANTEE DELIVER DATES USING THE SHIPPING OPTIONS WE PROVIDE. Guaranteed delivery dates are only offered with Next Day Air and Express services. These shipping options are Extremely costly and are not something we currently offer.

All Orders are processed within 1-4 Business days, please keep this in mind when choosing your shipping options.

Kaos is not responsible for any lost or Damaged packages. Buyer assumes full responsibility for any claims with the shipping provider in the event a package is lost, stolen and/or damaged. All Claims with USPS can be made within 15 days of the original ship date and no later than 60 days to qualify for reimbursement. All Claims must be filed with USPS Directly. Please follow instructions here: https://www.usps.com/help/claims.htm

Do you ship internationally?

Yes, we offer international shipping through USPS only. Please be aware that customs issues and regulations are outside of our control. Customs duties, taxes and any other fees related to international shipping will be buyers responsibility and is not included in the shipping rates. Global shipments can at times be held by your country through customs causing upwards of 5 plus week delays. In this case they will not notify any parties involved and you may not be able to track your package during this time.

*Kaos is not responsible for any customs duties, taxes, or fees related to international shipping.

How can I track my order?

All orders will receive a shipment confirmation email with a tracking number that may be used on the website of your chosen shipping carrier.

Click here for USPS shipments

What happens if my package gets lost in the mail?

If you feel your order may be missing in transit we ask that you first track your package using the tracking number provided in your shipping confirmation email. If your package shows as delivered yet you have not received it, please contact your local postal service directly prior to contacting us as they will have the means to better locate your package.

If your package still cannot be located please place a claim online with USPS directly using the link provided below and the tracking number provided in your shipping confirmation email.

https://www.usps.com/help/claims.htm

WHOLESALE SHIPPING NOTICE:

All Wholesale orders are shipped to the studio location only regardless of what shipping address you provide at time of check out.

Order Questions:

I accidentally ordered the wrong size and or color, can I exchange it for the correct size or color?

If you notice upon receiving your order confirmation email that you have ordered the incorrect item and or size, please notify us immediately. All orders ship within 1-4 business days, if your order has not already been shipped we would love to adjust it accordingly. However, we cannot offer exchanges of any kind once the order has left our hands. Due to the fact that our product is something that is intended to come in contact with the body. ALL SALES ARE FINAL.

Can I cancel my order?

Orders can be cancelled if you contact us prior to shipment. Regular orders ship within 1-4 Business days. Once Kustom pieces are in production they can not be cancelled. Please contact us at info@kaossoftwear.com with your order number as soon as possible to see if you order qualifies for cancellation.

How do I know if my order was processed?

As soon as your order goes through you will receive an order confirmation email.

How do I check the status of my order?

Once your order has been placed you will receive an order confirmation email and once your order is shipped you will also receive an email confirming shipment along with a tracking number. If you have a Kaos account you may also log into your account and click view order status to see the status of any orders placed with us.

Payment:

What Types of Payments do you accept?

We accept all major Credit Cards as well as payments via PayPal. We also offer the option of Afterpay.

How do I know if my payment was processed?

If your payment was processed and your order went through you will receive a payment and order confirmation email from us.

My credit card was declined but there is a charge on my account, what do I do?

This often happens if any billing information is input incorrectly during your checkout process. These attempts will show on your Bank Statement as pending. Once your bank determines these transactions were not successful, they will drop off. Unfortunately, this is standard policy for all banks. If you have further questions or concerns, please contact your individual bank. They will be able to provide you with better information on this matter as it is their policy.

Kustom Orders:

Here's how it works:

Pick your style, color, and size in the Kustom section
Checkout to complete the order
Your order will arrive in 4-6 weeks

Please remember these are custom pieces, made to order.

When placing orders for regular items along with custom items, all products will be sent at the Kustom timeline of 4-6 weeks. If you do not wish to wait that long for regular items, please place separate orders.

Due to our production process we do not offer custom sizing at this point in time.

Color Disclaimer: Although we strive to display as accurately as possible the colors of products shown on this website, due to the inconsistencies of various display monitors, shadows when photographing products and other variations outside of our control the color you see on your screen may not be a completely accurate representation of the actual product. Screen images are intended as a guide only and should not be regarded as absolutely correct. When placing your order, you are acknowledging this fact and waive any claim of dissatisfaction due to color.

*Kustom Options Not Available at Wholesale Pricing

Wholesale:

How do I set up a Wholesale Account?

TO QUALIFY FOR A WHOLESALE ACCOUNT YOU MUST HAVE THE FOLLOWING:

A physical piercing studio location for shipping purposes. All Wholesale orders will be shipped to the business location only. Residential addresses are not allowed.

An active Piercer. Accounts are not offered to non piercing studios or individuals.

THE FOLLOWING DOUCMENTATION IS REQUIRED TO ESTABLISH A WHOLESALE ACCOUNT:

US & US TERRITORIES-

Sales Tax License/Permit issued by the State. Excluding- Alaska, Delaware, Montana, New Hampshire, and Oregon.

Alaska, Delaware, Montana, New Hampshire, and Oregon: A current Business License and or Resellers Permit must be provided.

California and Arizona: Must provide a Resale Certificate in addition to Sales Tax License/Permit.

INTERNATIONAL REQUIRMENTS:

A photo of your Business License or equivalent

Tax ID/EIN Document

A copy of an invoice from a reputable company within the industry that you are currently doing business with.

Please email all required documents to wholesale@kaossoftwear.com

Once the above requirements are met we will activate your online account.

If you have any other questions or concerns feel free to email us.

Email: wholesale@kaossoftwear.com

Hours of Operation: Monday - Thursday (7am-2:00pm Pacific Standard)

Proper use and care of Product:

Silicone Care:

Wash jewelry with soap & water prior to first use. Autoclave jewelry if desired.
Lubrication of both eyelet & piercing with body-friendly oils (e.g., vitamin E, jojoba, coconut oil) prior to insertion or removal is recommended.
Kaos should not be used for stretching piercings!
Eyelets can be worn in cartilage.
Silicone is NOT compatible with Madacide, chemiclaves or any other toxic chemical exposure—it may retain minute amounts of the toxin.
Handling with latex gloves may impart latex onto the silicone, possibly permanently. This may cause potential problems for people with latex sensitivity.

Can I safely stretch with your products?

NO. Silicone Jewelry SHOULD NEVER be used to stretch. Using silicone to stretch your piercings can cause painful and sometimes irreversible damage.If the jewelry is too tight or tacky it may seal off the piercing stopping it from properly healing.

Can Kaos be used in fresh piercings?

NO.

Silicone is made to be used in completely healed piercings only.

Using Silicone in a unhealed piercing or just after stretching can cause painful damage to your piercing as it does not allow your fresh piercing to properly heal. If you are unsure as to whether your piercing is healed, please reach out to a Professional Body Piercer. If you do not know one in your area go to http://www.safepiercing.org/ to locate a Reputable Professional Body Piercer.

How do I properly insert my Kaos jewelry?

Wash jewelry with soap & water.
Lubricate both jewelry & piercing with body-friendly oils (e.g, Vitamin E, Jojoba, Emu Oil)
To insert pinch jewelry together and fold in half, insert into piercing and release.

How do I properly insert my Kaos Heart Retainer?

Please check out our Kaos Heart Retainer Insertion Video here:

https://www.youtube.com/watch?v=u_l7sA3JwFY

We also always suggest visiting your Local Professional Body Piercer if you ever need help with Insertion. If you do not have or know of one in your area, go to https://www.safepiercing.org .

Product Details & Description:

Our jewelry is made from medical implant grade silicone, to ensure our jewelry is free of toxins such as formaldehyde which is found in industrial grade silicones. It is light, soft and one of the most comfortable forms of body jewelry available. Because our jewelry is made of such a pliable material it conforms to your body making it perfect for sleeping and every day wear as well as extremely physical activities where there is risk of impact. (e.g. hiking, rock climbing, running, baseball, skateboarding, snowboarding, biking and anything requiring a helmet or hard hat.)

Is your silicone medical grade and/or biocompatible?

Yes, and Yes! Kaos silicone body jewelry is made with medical, implant grade silicone. It is safe to wear in all healed piercing’s and is great for those that have metal allergens or sensitivities. The main concern customer’s face with our product is external debris and/or irritants on the surface, the irritant is not in the silicone itself but the result of pollen, pet dander, and other potential allergens collecting on the wearable surface where they may cause allergic reactions. Properly cleaning the jewelry with mild soap and warm water along with the aid of a proper body-friendly lubricant (e.g. Vitamin E, Jojoba, Emu, or coconut oil) prior to insertion will reduce the chances of any irritation or allergic reactions.

Is silicone micro-porous?

Silicone is not microporous. It can retain minute amounts of any fluid it is exposed to for a long period. This isn't an issue with brief exposures or with soap from washing, and the level at which it absorbs these things is far too small for it to be absorbing microorganisms. You can observe it in larger pieces of transparent silicone after autoclaving - which, through the pressure it uses, forces the silicone to take on water, which you can see as cloudiness in the silicone. This cloudiness gradually dissipates from the outer surface over a period of a couple hours. The main concern of this retention is for people to absolutely avoid exposing Kaos product in a chemiclave or soaking in chemicals, as you will simply be making yourself a piece of toxic jewelry.

How do you dye your silicone?

The silicone itself is not dyed. Pre-pigmented silicone dispersions are added to the silicone. These dispersions of pigment are marketed specifically to be mixed with other silicones for medical applications.