Kaos Softwear is currently managing a staffing shortage, resulting in longer processing times for orders. At present, retail orders are running about one week behind, and wholesale orders are a little over a month behind. Customs are currently going out from late September, as they require valuable press setup time that is hard to spare. Our team is working overtime to fulfill all orders as quickly as possible, but it will take some time to return to our usual pace.

 

During this period, we’ll be limiting customer communications to prioritize order fulfillment.

 

Please note: expedited shipping will speed up delivery once the order leaves our facility, but will not reduce factory processing time.

 

We sincerely apologize for any inconvenience and thank you for your understanding as we work hard to get back up to speed. 12/4/24

Terms and Conditions

RETAIL CUSTOMER TERMS-

ALL SALES ARE FINAL. We do not accept Returns, Refunds or Exchanges.


SHIPPING Terms- Kaos is not responsible for any Lost or Damaged packages or any customs Duties, Taxes and Fees related to International shipping. All Packages are insured through USPS up to $100.00 USD. Any insurance or missing package claims must be filed with USPS directly. All Regular Orders are processed within 1-4 Business days. Kustom Orders are processed within 3-4 weeks.


Incorrect Item Received/Defective Terms- While it is unlikely, there may be some instances where defective items due to manufacturing may be sent out. We will gladly exchange any defective products or fulfillment mistakes that we may make resulting in the shipment of incorrect and/or defective product.

If damaged or incorrect items are received, we must be contacted at info@kaossoftwear.com within 5 Business days from the date of delivery for us to resolve the issue. We will need a copy of your packing slip as well as an image of the defective or incorrect product. If the requested images are not provided within the 5 business days, we will be unable to provide a solution. All Exchanges will be for the exact product originally ordered. We cannot accept responsibility for the replacement of jewelry damaged by misuse, improper care, or for any jewelry ordered in the wrong size, style or color. Incorrectly received items must be unworn and in their original packaging to qualify for return and exchange. 

COLOR DISCLAIMER: Although we strive to display as accurately as possible the colors of products shown on this website, due to the inconsistencies of various display monitors, shadows when photographing products and other variations outside of our control the color you see on your screen may not be a completely accurate representation of the actual product. Screen images are intended as a guide only and should not be regarded as absolutely correct. When placing your order, you acknowledge this fact and waive any claim of dissatisfaction due to this. 
KAOS KUSTOM DISCLAIMER: Kustom pieces colors and style designs may vary slightly based on the color and style choices made. When placing your order, you acknowledge this fact and waive any claim of dissatisfaction due to this. 

WHOLESALE TERMS- All Wholesale orders are shipped to the studio location ONLY regardless of what shipping address is provided at time of check out. Refer to Terms and Conditions agreed to at time of account set up for all other Terms.